Guarantee "satisfied or get your money back"


At Verycook, your satisfaction is our priority: that is why we offer you guaranteed satisfaction or we will refund you (within 30 days). If our products do not entirely satisfy you, you can contact our after sales service to send them back to us. Refunding your order will be processed within 24 hours of receiving your returned order.

Product guarantee


All of our planchas have a guarantee of 5 years and for the stainless steel cooking plate, it is 20 years. The pizza oven and the plancha/barbecue accessory also have a guarantee of 5 years. The wok and the cooking lid are guaranteed for 2 years.

The guarantee takes into account a malfunction related to the product or a manufacturing problem.

Our products are manufactured in France. Most components of the plancha are made locally in the Rhône-Alpes region. Our products are then assembled and shipped from our logistics center based in Irigny (69)

Customer service


All service requests related to the guarantee are handled directly by our customer service. For this you can contact our customer service:

  • by phone on +44 20 3627 0937 or
  • by email at the following address: happy@verycook.co.uk

You can also go directly to your account on the website to establish your request.

If your package is damaged, you should refuse the package from the carrier. If you have in your possession a damaged package, you can contact our customer service.

Your request will be processed as soon as possible.

If your product does not work, please check the leaflet and follow the instructions in case of problems. If the malfunction persists, you can contact our customer service.