Personal data protection policy

VERYCOOK SAS is the publisher of the Verycook.co.uk service and will hereinafter be referred to as " Verycook " for the purposes hereof. 

Verycook attaches great importance to the protection of your privacy and your Personal Data and has always been committed to using the Personal Data of its customers and prospects only to the extent necessary for the proper functioning of the www.Verycook.co.uk website and the provision of its offers and services. Personal Data refers to information that concerns natural persons, identified or identifiable, directly or indirectly (hereinafter the " Personal Data "). 

The collection and processing that we carry out is carried out in compliance with the legal framework in force applicable to the protection of Personal Data and in particular, the European Regulation 2016/679 of 27 April 2016, (hereinafter the " Regulation "). 

The purpose of this Personal Data Protection Policy is therefore to explain in more detail our approach to your Personal Data, when we collect it, why we collect it and what we do with it (hereinafter the " Policy "). 

This Policy is intended to apply to Verycook's customers, prospects and visitors while browsing the www.Verycook.co.uk website (hereinafter the " Site"  ) .  The Policy is an integral part of the  Site's General Terms and Conditions of Sale. 

1. Who processes your personal data?

Verycook is responsible for the collection and processing of your Personal Data. We implement processes dedicated to services and relationship management with our customers and prospects to enable each of them to maintain and repair their vehicle.

Verycook implements measures to guarantee the confidentiality, security and integrity of the customer's personal data, and undertakes to ensure that its service providers to whom it subcontracts certain services guarantee the same level of security as its own.

2. When do we collect your personal data?

During the course of our relationship, you may be asked to provide us with your personal data when :

  • you create an account on the Site ;

  • you buy our products or services ;

  • when you contact our after-sales service, make a complaint or, more generally, when you come into contact with our customer relations teams and, more generally, during any other direct contact with our teams ;

  • when you subscribe to the newsletter, when you participate in marketing studies or a competition or when you offer to leave opinions on the Site and share them with the customer community;

  • When you browse the Site, we use cookies, small text files that are stored on your device (computer, tablet or mobile).

3. What personal data do we collect?

When you use our Site and our services, we collect and process your Personal Data. The Personal Data collected by Verycook concerns the following data:

  • Personal data of civility and contact: surname, first name, telephone numbers, postal addresses, email address.

  • Vehicle data: make, model and cubic capacity, if you have entered this information in your customer account.

  • Vehicle data: number plate, if you have given it to us.

  • Connection data: IP address.

  • Data relating to transactions carried out on the Site: customer number, invoice numbers, parcel numbers, order history, sales numbers and order numbers.

  • Data relating to your communications with our customer service: voice, if you have not objected to its recording.

4. For what purposes do we process your personal information?

For certain treatments, we ask for a specific agreement. When this is the case, you can withdraw it at any time.

Verycook only processes your Personal Data for one of the following legally permitted purposes:

  • the execution of a contract, e.g. to process and execute an order ;

  • the fulfilment of a legal obligation, e.g. the keeping of invoices;

  • when it is in the legitimate interest of Verycook ;

  • when you have given your consent to the processing of your Personal Data.

Examples of legitimate interests provided for in the Regulation include fraud prevention, direct marketing and Data sharing within a group of companies.

In order to secure its payments, Verycook uses systems that enable automated decision-making. These processes, aimed at combating fraud, are based on several parameters (purchase volume, basket amount, frequency, etc.) and enable an order score to be established. The result is based on this scoring and the elements of this scoring are transmitted to Verycook's payment service providers and to the banks issuing your means of payment for secure access to your accounts. This processing and the procedures governing its communication are implemented to meet the requirements of the European Directive on Payment Services.

Purpose of the treatment

Legal basis

Categories of Personal Data (referred to in section 3)

Search for parts adapted to the vehicle.

Contract

Vehicle data

Pre-sales service (advice, information, estimates, follow-up) by email, chat or telephone.

Contract

Personal data of civility and contact; data concerning the vehicle; data relating to transactions carried out on the Site.

Management of your customer account, your orders, deliveries, invoices.

Contract

Personal data of civility and contact; data concerning the vehicle; data relating to transactions carried out on the Site.

Customer relationship management (telephone, chat, email), order tracking, after-sales service, product returns and refunds.

Contract

Personal data of civility and contact; data concerning the vehicle; data relating to transactions carried out on the Site.

Electronic commercial prospecting.

Consent

Personal civil and contact data; Vehicle data; Data relating to transactions carried out on the Site.

Analysis and performance of our Site to improve the content, products and services on our Site.

Legitimate interest of Verycook

Login data (see paragraph 8: Definition and role of cookies).

Targeted advertising or behavioural advertising.

Consent

Login data (see paragraph 8: Definition and role of cookies).

Statistical studies, marketing studies, analysis, in order to improve our services and offers.

Legitimate interest of Verycook

Data relating to the vehicle; data relating to the transactions carried out on the Site.

Participation in competitions.

Consent

Personal data of civility and contact.

Product recall campaign.

Legal obligations

Personal data of civility and contact; data relating to the transactions carried out on the Site.

Measurement and analysis of the customer experience (collection of customer opinions on products, offers and services).

Legitimate interest of Verycook

Personal data of civility and contact; data relating to the transactions carried out on the Site.

Training, measuring and improving the quality of the Service.

Consent

Data relating to your communications with our customer service.

Ensure the cybersecurity of the website and its maintenance in operational condition.

Legal obligations

Login data (see paragraph 8: Definition and role of cookies).

Information or promotional messages concerning products and services similar to those already ordered on our site.

Legitimate interest of Verycook

Personal data of civility and contact; data relating to the transactions carried out on the Site.

5. How long do we keep your Personal Data?

For processing purposes related in particular to the creation of your customer account, and the history of your transactions carried out on the Site, your Personal Data is kept for as long as you are an "active" customer and for a period of (5) five years from your last activity, for example, purchase, connection to your account or expiry of a guarantee.

For invoicing, accounting and tax purposes, your personal data are kept for a period of (10) ten years in compliance with our legal obligations.

Your communications are kept for the time necessary for the purpose for which they were sent and up to a maximum of 6 months. These recordings are kept in a secure manner and only authorised persons, within the limits of their respective attributions, have access to them.

6. To whom do we pass on your personal data?

We do not share your Personal Data with third parties outside the Verycook Group's internal departments and entities owned directly or indirectly by Verycook, which are duly authorised to process your Personal Data for the specific purposes referred to in Section 3.

However, we may be required to transmit your Personal Data to duly authorised external service providers with whom we work, namely certain service providers specialised for the following specific purposes:

  • banking transactions (e.g. banks, payment service providers) ;

  • customer relationship management (e.g. call centres) ;

  • after-sales service (e.g. expertise centres) ;

  • delivery of products (e.g. carriers) ;

  • informational (e.g. sending the order validation email); and

  • customer experience (e.g. sending out satisfaction surveys to measure customer satisfaction with our brand, opinions on our products or services).

For the latter, Verycook and its sub-contractors may contact the User by email to invite the User, without compensation, to submit an online notice regarding the report/quality of the Product purchased on the Site or to share their Verycook customer experience.

Verycook expressly invites the User to read the General Conditions of Use (GCU) which form an integral part of its personal data protection policy.

When we use international service providers located outside the European Union, all necessary measures and formalities are taken to ensure and protect the confidentiality of your Personal Data and to secure the transfer of the Data.

7. What are your rights and how do you exercise them?

You have a right to information, as well as a right to access, rectify, limit, oppose, delete, erase, suppress, and make portability of your Personal Data, which you may exercise for legitimate reasons, and subject to any legitimate compelling reasons that Verycook may have for retaining your Personal Data.

You have the right to ask :

  • Access and rectification of your Personal Data. Please note that you can consult and modify your personal information at any time from the "my account" section.

  • Limitation of processingIt de vos Données personnelles.
    is important to note that this right only applies if you have a legitimate reason to do so. For example: contesting the accuracy of your Data, defending or exercising your rights in court.

  • DeletionPlease de vos Données personnelles.
    note that once your customer account has been deleted, you will no longer be able to :

    • consult your order history ;

    • consult or download your invoices ;

    • consult your reimbursements ;

    • use your coupons or vouchers ;

    • return a new part, deposit or guarantee, benefiting from the return label at a preferential rate.

  • To exercise  vis-à-vis des traitements exploités à des fins de prospections commerciales.
    your right of oppositionIf vis-à-vis des traitements exploités à des fins de prospections commerciales.
    you are concerned by the canvassing :

    • by email, you can unsubscribe from the newsletters by clicking on the hypertext link to unsubscribe, present in each commercial communication ;

    • telephone number, you may object to the use of your telephone number by registering free of charge at www.bloctel.fr.

  • To exercise your right to portability.

  • Withdrawal of your .
    consentPlease.
    note that the withdrawal of your consent, which is possible at any time, will not affect the lawfulness of the processing carried out prior to the withdrawal of your consent.

You also have the right to formulate specific and general post-mortem guidelines concerning the storage, deletion and communication of your Data.

In order to be able to exercise your rights, which you may exercise at any time, your request for exercise must be sent to us in the following manner:

  •  bye-mail to privacy@Verycook.co.uk indicating your first name, last name and e-mail address.

  • par voie postale accompagnée d’un justificatif d’identité à l’adresse :
    Verycook.co.uk, Compliance Customer Service, 6-8 boulevard Haussmann 75009 Paris.

Requests sent to Verycook must contain your personal information identical to that provided when you created your customer account (last name, first name, email). A copy of proof of identity will be required for processing, in the event of a request sent by post and/or by email address other than the customer account.

We will send you a reply within one (1) month from the date we receive your request. In certain cases, due to the complexity of the request or the number of requests, this deadline may be extended by 2 months.

We have appointed a Personal Data Protection Officer (hereafter the "DPO") at the CNIL, to demonstrate our commitment to the respect of your privacy and your rights to your Personal Data.

In the event of a complaint, you can contact the  Verycook  DPO  by email at   dpo@Verycook.co.uk. 

If you consider that the processing of your data has not complied with the regulations in force, you may at any time make a complaint to the competent supervisory authority (in France, the CNIL).

8. Definition and role of cookies

What is a cookie?

A cookie is a file that is downloaded to a computer, tablet or other mobile device when accessing a website. This file can be read by its sender for the duration of its validity. They enable certain functionalities (authentication, use of services such as chat, etc.) to function and to recognise the terminal concerned each time it accesses digital content containing cookies from the same sender. For this purpose, only the cookies themselves are identified on your device. Your personal data is only recorded when you authorise it or when it is necessary for you to be able to access the services offered.

What information is collected?

The IP address, date and time of connection, type of device, browser used, operating system, your privacy preferences, pages and products viewed.

What types of cookies are used on the Site?

The Verycook Site uses two types of cookies:

  • technical cookies, audience measurement and offer personalisation cookies;

  • advertising cookies.

1. Technical cookies, audience measurement and offer personalisation cookies

Our Site uses so-called technical cookies with the sole aim of ensuring the proper functioning of the Site and providing you with the services requested. These cookies, which are essential for navigation, the ordering process and the use of our services, are not subject to your consent.

Cookies are also deposited to enable us to secure your connection, to facilitate your navigation, to measure the audience of our website and to improve the quality of our services.

However, you can disable cookies at any time using your search engine (see below - Manage my cookies).

You will find below the cookies used on the Site, as well as the purpose of each of them:

Publisher

Name or roles

Objective

Verycook

Identification of the session, Navigation status, Internet user's choice, Shopping cart...

Technical cookies that allow us to guarantee the proper functioning of our site.

Xbot

VerycookMessenger

Technical cookies that allow the identification of the session to establish a conversation with the chatbot to facilitate your research.

Iadvize

5737vvc / 5737last

Technical cookies that allow the identification of the session to establish a conversation with our telephone advisers to help you when placing your order.

Google

HSID

Security Cookies to authenticate users, prevent fraudulent use of login information and protect user Data from unauthorised third parties.

Google

Google Analytics (_gat/_gads/_ua55,_ua55_gid/-dc_gtm_UA / google tag manager)

These audience measurement cookies allow us to measure the traffic on our site in order to measure its performance. They only collect information relating to the use of the Website. These Cookies only produce anonymous statistics and traffic volumes, to the exclusion of any individual information. You can obtain more information about the Google Analytics service by accessing the link below: https: //support.google.com/analytics/answer/6004245?hl=fr.

2. Advertising cookies

These cookies are deposited when you click on the "OK" button located in the information banner that appears when you visit our site. They are deposited after your consent and the recording of your preferences in your browser, the banner is then no longer displayed on our Site. You may, however, withdraw your consent at any time by clicking on the links below according to your preferences or using your search engine (See below - Manage my cookies).

These cookies enable us to distribute information tailored to your interests on our site or outside our site when you browse on the Internet. In particular, they are used to limit the number of times you see an advertisement and to help us measure the effectiveness of an advertising campaign. We use the cookies listed below for this purpose.

Publisher

Name

Objective

Doubleclick Adwords (Google)

IDE

DoubleClick and Adwords, are used by Google to record and report the actions of the website user after they have seen or clicked on one of the advertiser's ads in order to measure effectiveness and present targeted advertisements to the internet user. You can now modify your preferences by accessing the link below: https: //support.google.com/accounts/answer/61416?hl=fr

Bing

MUIDB / MUID /1P_JAR / ANID / DV /NID/ CONSENT

Bing is used by Microsoft to record and report the actions of the site's Internet user after he or she has seen or clicked on one of the advertiser's ads in order to measure effectiveness and present targeted advertisements to the Internet user. You can now modify your preferences by accessing the link below: https: //support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies.

Google

GoogleAdservingTest/ _gcl_au

Cookies are thus also used to select advertisements according to their relevance to the Internet user, to improve reports on campaign performance and to avoid the distribution of advertisements that the Internet user has already seen. You can change your preferences now by accessing the link below: https: //support.google.com/accounts/answer/61416?hl=fr

Effinity

engage660021812, engage660015534, engage660016670, engage660016888, basketball660021812, idUf

These cookies make it possible to analyse your browsing behaviour (pages viewed, searches carried out) in order to offer you advertising messages on third party sites that meet your expectations. List of affiliates

Criteo

Uid / zdi / optout / opt/eid / r.ack / cto_lwid / criteo_write_test

Criteo cookies retrieve aggregated data without personal identification in order to provide advertisements for products sold on Verycook.co.uk. You can now modify your preferences by accessing the link opposite: https: //www.criteo.com/fr/privacy/disable-criteo-services-on-internet-browsers/.

Yahoo

A1 / A3 / APID / B / GUC / IDSYNC

Cookies for analysis, behaviour and advertising targeting in order to offer relevant advertisements.

Facebook

datr / sb/ fr/fbp

Used by Facebook to provide a range of advertising products such as real-time offers from third party advertisers. For more information, you can read their data use policy: en.facebook.com/policy.php

Cookie retention time

Cookies that are not necessary for a requested service are kept for a maximum period of thirteen (13) months from the time they are deposited on your terminal. At the end of this period, your consent will again be required.

Manage my cookies

If you wish, you can at any time allow, block or delete the cookies installed on your computer. To do so, you must configure your browser options or adapt the privacy options of your computer.

We draw your attention to the fact that the refusal or deletion of our cookies could result in reducing or preventing access to all or part of the services offered on our Site.

You will find below an overview and information links on how to manage cookies using your usual browser:

 Firefox

You must click on the Firefox Menu icon, then the Toolsbutton , then Options; in the window that appears, choose Privacy and click on Delete Specific Cookies. Select the Cookies you wish to disable and then delete them. To find out more: Enabling and disabling the cookies that websites use to find out your preferences

Chrome

You need to click on the Google Chrome menu icon, then Settings.   At the bottom of the page, click  Show advanced settings.   In the Privacy and security section, click  Sitesettings .   To disable cookies: Select  Prohibit all sites from storing data  or click Cookies and site data.   For more information:  Deleting, allowing, and managing cookies in Chrome

Explore

You must click on the  Tools button ,  then  Internet Options.   Under the General tab, Browsing History, click  Settings.   Then click on  Show Files and select the Cookie(s) you wish to disable. For more information: Deleting and managing cookies

Safari

You must click on the  Settings button ,  then  Preferences.   In the window that appears, choose  Privacy/Security,  and click on  Show Cookies. Select the Cookies you wish to disable and then click Clear  or  Clear All.  For more information:  Cookie Handling

You can also disable cookies depending on their purpose.

Via the youronlinechoiceswebsite  you can choose to accept or refuse the deposit of cookies from each network.

Please note that Verycook cannot be held responsible for the content of hyperlinks to resources outside the Site.

9. Suspicious mail? What is phishing

Phishing is a fraudulent technique used by computer hackers to retrieve sensitive, personal and/or confidential information (bank details, identity theft, etc.) belonging to Internet users. To do this, they reproduce the identical design of a site or communications (email) of a legitimate brand.

The most common form is still the sending of an email that appears official and whose content invites the victim to click on a link to a site that also appears official in order to communicate confidential information.

How do phishers proceed?

Phishers send emails to a very large number of Internet users whose addresses have been illegally collected or automatically composed by specific tools. These emails use the official logos and typographies of various companies such as banks, e-commerce sites or Internet service providers, and ask the Internet user to click on a hypertext link included in the message. The URL address of the link included in the email is also "hidden" in order to appear authentic.

Phishing emails are usually threatening to their victims or contain promises or guarantees.

They often contain spelling mistakes, syntax errors or incorrect information about the customer's references.

However, phishing techniques are being refined and modernised. The modus operandi does not change but the fake emails are becoming less coarse, more often written in French and with fewer mistakes.

What should you do if you receive a fraudulent email?

If it is an email from a company of which you are a customer (Verycook, bank, Treasury, EDF, etc.):

  • Beware of forms in an email or on a website asking for banking information.

  • in case of doubt, contact the company's Customer Service department to determine whether they are the official sender of the message

How can I protect myself from phishing?

As a general rule, never communicate your identifiers.

If you receive an email containing a link to an online form asking you to fill in your Personal Data (email address, Verycook password, bank details, etc.), it means that you have received a fraudulent email and that you are dealing with a fake Verycook site.

Verycook will never ask you :

  • to provide your bank details by e-mail,

  • your account password.

10. What if our policy changes?

Verycook reserves the right to modify its personal data protection policy at any time, and will publish the modified version on its Site.

Last updated on 17 September 2020