Methods of payment

Which payment methods are available?

We offer you three 100% secure payment methods:

• via credit card: immediate confirmation by e-mail

• via Paypal

• via bank transfer: confirmation of the order as soon as the bank transfer has been received. After receipt of the bank transfer you will receive a confirmation by e-mail.

You can place your order directly online, by phone or using the order form.


Is my personal data secure when I pay by credit card?

Our partner, the bank "Crédit Agricole", guarantees that your personal data is 100% secure while using any kind of online payment method. Your bank details are completely encrypted and protected. We do not save your bank details. This is also why we ask you to enter them again for each new order on our website.


Is it possible to place my order via telephone?

Yes of course. You can place your order by phone on +44 2036 270 937 or directly on our website. Our customer service is at your disposal for any further questions.


How can I place my order?
  • 24/7 on our website.

On our website you can create an account and order all our products. Furthermore, with your personal account you are able to track your order.

  

  • You can contact us via email to happy@verycook.co.uk or by telephone on +44 2036 270 937 (local call).

Our customer service is at your disposal from Monday to Friday between 9h and 18h to

  • advise you about our products

  • answer your questions concerning the availability of our products

  • answer your questions concerning delivery or payment

  • take your order directly on the phone.

  

  • In our brochure you will also find an order form in case you would prefer to place your order by post.


Can I pay in several times?

Oui vous pouvez payer en 3 fois sans frais par chèque.

To do this, you must validate your order by choosing the payment method: "By check".

Then send us several cheques with the desired cashing date on the back (1 month apart).

Ordre : VERYCOOK SAS

Address : VERYCOOK SAS -
6, rue du Béal
69009 Lyon

As soon as cheque receipt, you receive a confirmation by email.


How do I download my receipt?

Your invoice is available in your My Account space.

So go to the section "Order history" and click on .

Here is the link to access it directly : https://www.verycook.com/historique-des-commandes


My payment did not work on your website but I received an order confirmation, what should I do?

This is normal because you receive an automatic order confirmation by email but we have not received your payment. You can check the status of your order in "payment error" in your "Order history"..

You can replace your order by clicking on "Re-order" dans votre "Historique de commande".


Do I receive an order confirmation by email?

Yes, as soon as we receive payment for your order you will receive an order confirmation by email with the purchase invoice attached.

You can also find your order in "Historique de vos commandes" and see the details of the products ordered..