Manufacturer's warranty

What is the satisfaction or money back guarantee?

Verycook offers a complete refund of your order if you are not entirely satisfied with the product.

If you are not satisfied with the product you can return the product within 30 days from the date you received your order.

In the event that you are not entirely satisfied after receiving your order or after testing it, you can contact us via telephone +44 2036 270 937 or e-mail so that we can arrange the pick-up of the product.

However, the return costs are at your expense. The costs of the product, though, will be refunded within 48 hours after we receive the returned item.

How many years does the warranty last and what does it cover?

The entire plancha is taken into account in the warranty which lasts 5 years. You will have no additional costs to pay for the change of a spare part or the product in its entirety.

How can I contact Verycook in the event of a warranty claim?

For any questions concerning the warranty, our customer service is at your disposal either via telephone (+44 2036 270 937) or via E-Mail (