Cancellation policy

   
  

1. Legal right of cancellation


  
Cancellation
  
You have the right to withdraw from the contract within 14 days without giving reasons. 

  
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
  
To benefit from your right of withdrawal, you must contact - Verycook SAS, 6 Rue du Béal, 69009 Lyon, France, happy@verycook.de, 069 4309 04044 (no fee-based service number) - by means of a clear statement (eg with a letter sent by post, fax or e-mail) about your decision to cancel the contract. You can use the attached model withdrawal form, but this is not mandatory.
  
In order to maintain the cancellation period, it is sufficient for you to send the filled form to benefit from the right of withdrawal before the expiry of the withdrawal period.
    
Consequences of the cancellation
   
If you withdraw from this Agreement, we have to repay you all payments we have received from you, including delivery charges (excluding any additional costs arising from your choosing a different delivery method than the most favorable standard delivery offered by us) immediately and at the latest within fourteen days from the date on which the withdrawal form of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees.
  
You must return or hand over the goods to us (Ceter Verycook, Rue du broteau -ZI, 69540 France) without delay and in any case not later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline. You bear the direct costs of returning the goods, provided that the goods have no significant defects in condition and function when they arrive at the delivery address you have specified and timely opening of the packaged goods. Otherwise, we bear the cost of returning the goods.
  
You only have to pay for any loss of value of the goods, if the loss of value is due to an unreasonable handing of you during the examination of the nature, characteristics and functioning of the goods.
  
Sample withdrawal form
  
(If you want to cancel the contract, please fill in this form and send it back.)
  
To Verycook SAS, 6 Rue du Béal, 69009 Lyon, France happy@verycook.com:
  
I / we (*) hereby revoke the contract concluded by me / us (*)
  
for the purchase of the following goods (*) / the provision of the following service (*)
  
Ordered on (*) / received on (*)
 
Name of the consumer (s)
 
Address of the consumer (s)
 
Signature of the consumer (s) (only when notified on paper) Date
  
(*) Delete as appropriate.
  
  

2. Voluntary right of cancellation up to 30 days after you have received the articles


  
2.1 In addition to the statutory cancellation right, we grant you a voluntary right of return for all purchases of Verycook articles for a total of 30 days after having received the goods. With this right of return, you can also after the 14-day cancellation period (see legal right of cancellation) revoke from the contract by returning the goods within 30 days after having received the articles (the period begins on the day after having received the goods) to us. The timely dispatch is sufficient for the deadline. The prerequisite for making use of the voluntary right of withdrawal, however, is that the goods have no loss of value, which is due to an unnecessary handling by your person for the examination of the nature, characteristics and functioning of the goods. Furthermore, the products must be sent back in a clean condition. You bear the direct costs of returning the goods, provided that the goods have no significant defects in condition and function. Otherwise, we bear the cost of returning the goods.
  
Please contact our customer service so that we can organize a collection of the goods. Then you will receive detailed information about the return process and the required return number. Then send the return package to:
  
CETER VERYCOOK
 
Rue du broteau - ZI
 
69540 Irigny
  
FRANCE
   
2.2 For the repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed. In no case will you be charged for the repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods - whichever is the earlier.
 
2.3 Your statutory cancellation right (see legal right of cancellation) is not affected by the compliance with our rules for the supplementary contractually granted voluntary right of cancellation and remains independent of this. Until the expiration of the period for the legal right of cancellation, only the statutory conditions listed there apply. Moreover, the contractually granted voluntary right of cancellation does not limit your statutory cancellation rights - they are retained without restriction.