FAQ

Find all information related to the order of a Verycook plancha grill here

My Verycook account

How can I create my Verycook account?

It couldn't be any easier. Click on "My account", then click on "create an account" and then just follow the instructio

What do I need my Verycook account for?

Your account is always accessible and you can use it for the following:

Follow the status of your delivery; from the preparation to the shipping.

Follow the transport of your order in real time.

Manage your invoices.

Check out the instruction guides for all your Verycook products.

Find support and advice.

Contact our customer service.

How can I benefit from the programm "friends sign up friends"?

If you would like to benefit from our program "friends sign up friends" and receive a voucher code, you only need to send us the contact details of your friend that is already a Verychef via e-mail to happy@verycook.co.uk. After that, you will receive a voucher code for £25 that you can use to buy your plancha grill. Your friend will receive a gift card in the value of £40 that is vaild for our entire online shop as soon as you have received your plancha.
You can benefit from this program as often as you want to and, furthermore, you can accummulate the gift cards.

Means of payment

What payment methods are available?

We offer four different payment methods that are 100 % secure.

by credit card

by bank transfer

by Paypal

by deferred payment

You can place your order via internet, telephone or via order form.

Is my personal data secure when I pay by credit card?

Our partner, the bank "Crédit Agricole", guarantees that your personal data is 100% secure while using any kind of online payment method. Your bank details are completely encrypted and protected. We do not save your bank details. This is also why we ask you to enter them again for each new order on our website.

Is it possible to place my order via telephone?

Yes of course. You can place your order by phone on +44 2036 270 937 or directly on our website. Our customer service is at your disposal for any further questions.

Order/delivery

How can I place my order?

  • 24/7 on our website.

    On our website you can create an account and order all our products. Furthermore, with your personal account you are able to track your order.

    By telephone on +44 2036 270 937 (local call)

    Our telephone service is at your disponsal from Monday to Friday between 8h and 17h to...

    ...advise you about our products

    ...answer your questions concerning the availability of our products

    ...answer your questions concerning delivery or payment

    ...take your order directly on the phone.

    In our brochure you will also find an order form in case you would prefer to place your order by post.

How can I track my order?

You can track the status of your order through your account on our website (www.verycook.co.uk). In your account you will find a tracking number with which you will be able to track your order in real time.

How much are the delivery costs?

Every delivery from 1 € upwards is shipped for free from our logistic partner GLS within 3-4 working days to most countries in Europe.

When exactly do I receive my order?

You can expect your delivery within 3-4 working days after placing your order.

If you would like to receive your order on a specific date, all you need to do is write a comment in the comment field while placing your order.

What if I am not home when my delivery arrives?

You can expect your delivery within 3-4 working days after having placed the order.

In the event that you are not at home when your order is delivered, our logistic partner GLS will call you the following day to arrange another delivery appointment.

If the product you ordered is not in stock, the delay will be indicated in the product description.

Warranty

What is the satisfaction or money back guarantee?

Verycook offers a complete refund of your order if you are not entirely satisfied with the product. If you are not satisfied with the product you can return the product within 30 days from the date you received your order.

In the event that you are not entirely satisfied after receiving your order or after testing it, you can contact us via telephone or e-mail (+44 2036 270 937 / happy@verycook.co.uk) so that we can arrange the pick-up of the product.

However, the return costs are at your expense. The costs of the product, though, will be refunded within 48 hours after we receive the returned item.

How many years do I have warranty on the plancha grill and what does it cover?

You have a warranty period of 5 years.

This limited warranty does not cover faults or malfunctions caused by accidents, misuse, modification, incorrect application, acts of vandalism, incorrect installation, incorrect care / maintenance, failure to follow normal maintenance instructions, including, but not limited to, damage caused by the presence of insects at the level of the hotplate pipes, as indicated in the instruction manual. This limited warranty does not cover deterioration or damage caused by extreme weather conditions, such as hail, hurricanes, earthquakes or tornados, or discoloration resulting from direct or indirect (presence in the atmosphere) exposure to chemical products.

Where are the plancha grills made?

Our plancha grills are designed in France and manufactured and assembled in Europe.

How can I contact Verycook in the event of a warranty claim?

For any questions concerning the warranty, our customer service is at your disposal either via telephone or via E-Mail (+44 2036 270 937 / happy@verycook.co.uk).

Customer service

What can I do if my parcel is damaged?

In the event that your parcel is damaged, please contact our customer service immediately via telephone or e-mail (+44 2036 270 937 / happy@verycook.co.uk) so that we can take care of the problem.

What can I do if one of my products does not function correctly or if after trying it suddenly a problem occures?

Firstly, follow the instructions of the manual. If you cannot fix the problem following the instructions, then please contact our customer service (+44 2036 270 937 / happy@verycook.co.uk).